Customer Reward Program

All customers are valued here at Shadow Games whether you spend £1 a year or £1000's a year, we feel that you should all be rewarded for shopping with us. Here are our Terms & Conditions for our Customer Reward Program. The customer reward program runs on a rolling cycle, every penny you spend with us will be kept a track of and once you arrive at £250 worth of purchases with us you will be gain your self a 10% discount voucher. This voucher may only be used by the named person on the account that it is registered to. The Discount can be applied to anything apart from the following exceptions: 

  • Sealed Magic The Gathering Booster Boxes

10% discount vouchers earned thought the Customer Reward Program can be used in conjunction with other offers up to a total discount of 20% off the marked price on products stocked by Shadow Games. 10% discount vouchers can only be used on their own and cannot be used in conjunction with other Customer Reward Discount Vouchers. All Customer Reward discount vouchers must be redeemed within 31 days off date issued (marked on voucher), any vouchers not redeemed within this time frame will be void. 

Shadow Games LTD reserves the right to withdraw Customers from the Reward program at any point without notice. Shadow Games LTD reserves the right to withdraw the Customer Reward Program as a whole at any point without notice. The Shadow Games Customer Reward Program is only eligible for in store purchases.  Shadow Games LTD reserves the right to amend and/or make changes to the list to products included &/or not included in the Customer Reward program and products that the Customer Reward Program Discount Voucher may be used to purchase. 


Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Shadow Games LTD cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

Shadow Games LTD returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without an RA number will not be refunded.


If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days for exchange or refund. Returns will take approximately 5 working days to be processed once the goods have arrived. Items must be in original packaging as provided by the manufacturer.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Shadow Games LTD will not be held responsible for items lost or damaged in transit.

All shipping fees back to Shadow Games LTD are paid for by the customer. We are unable to refund your postal fees.

Any product returned, that is found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are returning items for exchange please be aware that a second delivery charge may apply.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Shadow Games LTD immediately, this will be given special priority and you can expect to receive the correct item within 48 hours. Any incorrect items received will have all delivery charges refunded back onto you credit/debit card. 

Delivery service

We try to make the delivery process as simple as possible and are able to send your order either to your home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 2 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 1 working day but sometimes due to high order volume, in certain sales periods, please allow 7 working days before contacting us. We will attempt to email you if we become aware of an unexpected delay. If an order is placed on a Sunday or Monday it will be shipped on the following Tuesday, this applies to both standard delivery and next day delivery. 

All small orders are sent out via royal mail 1st class small packets postal service, if your order is over £15.00 it will be sent out via royal mail recorded small packet service or equivalent, which will need a signature. If you are not present a card will be left to advise you to pick up your goods from the local sorting office.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point. 

Free delivery is available on all products, excluding Magic: The Gathering Products. 

Export restrictions

Please note that Games Workshop products can only be exported from Shadow Games LTD to countries that are part of the European Union.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.


We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Shadow Games LTD uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. 

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

  • To send you newsletters and details of offers and promotions in which we believe you will be interested.
  • To improve the content design and layout of the website.
  • To understand the interest and buying behavior of our registered users

Conditions Of Use

Shadow Games LTD and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Shadow Games LTD website you accept these conditions. Please read them carefully. Shadow Games LTD controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to and including the use of this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with the applicable local laws.


All content included on the site such as text, graphics, logos, button icons, images, audio clips, digital downloads and software are all owned by Shadow Games LTD, unless otherwise stated, and are protected by international copyright laws. 

License and Site Access

Shadow Games LTD grants you a limited license to access and make personal use of this site. This license doses not include any resale or commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents and any downloading or copying of account information for the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced, duplicated, copied, sold – resold or otherwise exploited for any commercial use without written consent of Shadow Games LTD.

Product Descriptions

Shadow Games LTD and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate, completely reliable or error free.

From time to time there may be information on Shadow Games LTD website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice (Including after you have submitted your order). We apologies for any inconvenience this may cause you.


Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include VAT.

Please review our other policies posted on this site. These policies also govern your visit to Shadow Games LTD website.